Monthly Archives: January 2012

Airplane Meditation

Unlike many, I relish my air travel time!  No, it’s not the appeal of having my picture taken by TSA or the long security lines.  I don’t particularly love the loading process either.  What I love is the requirement to disconnect … Continue reading

Posted in Workplace Success | Leave a comment

What happens to employees during a recession?

On this 8th day of 2012 I feel hope that we are at the doorstep of economic recovery in this country.  I believe that the key to accelerating economic recovery is to ignite human potential in organizations.   During periods of economic … Continue reading

Posted in Workplace Success | Leave a comment

Customer Service must be customized!

I recall the first time I started thinking about the customer-supplier relationship back in the 80s.  One would think that by now the companies would have figured out how to listen to customers and serve in a way that is satisfying.  … Continue reading

Posted in Uncategorized, Workplace Success | Leave a comment